Delta Air Lines kicks US family off flight after row over toddler
US airline Delta is facing a public-relations problem after a family claimed they were kicked off a flight for refusing to give up a child’s seat.
“This is a federal offence and then you and your wife will be in jail and your kids will be in foster care,” a crew member can be heard telling the family.
A YouTube video of the incident has clocked up more than two million views.
Delta said it was “sorry for the unfortunate experience” and would compensate the family.
The incident follows the case of passenger Dr David Dao, who grabbed global headlines when he was injured while being physically removed from a United Airlines flight last month.
He settled in court last month for an undisclosed sum.
The family eventually left the flight, and Mr Schear said their seats were filled by four other passengers waiting with tickets.
Later, he told topstories News: “The bottom line is, they oversold the flight.”
His wife, Brittany, who recorded the video, told topstoriesNews that she was upset they were threatened with prison.
“When you’re a mother and you have your one-year-old and your two-year-old and they threaten to take your kids away from you, I mean whether that’s possible or whether that’s, you know against the law, it just, it made my heart drop,” she said.
On Thursday evening, a day after the video was posted, Delta released a statement about the incident.
“We are sorry for the unfortunate experience our customers had with Delta, and we’ve reached out to them to refund their travel and provide additional compensation,” the company said.
“Delta’s goal is to always work with customers in an attempt to find solutions to their travel issues. That did not happen in this case and we apologise.”